Return & Withdrawal

Sometimes things don't go as planned. That's why you have the option to return your order to us without any hassle. On this page, you'll find everything you need to know about it.

Cancellation Consequences

If you cancel this purchase we are obliged to refund all payments that we received from you including delivery cost (but not additional costs that occurred due to you choosing a different delivery method than our proposed cheapest standard delivery). The refund has to be done immediately and latest within fourteen days from the day that we’ve received your message about the cancelled purchase. We will use the same method of payment for the refund that was used for the initial payment, unless otherwise agreed with you. You will not be charged any refund fees. We can decline the refund until we have received the returned goods or until we’ve received evidence that you’ve returned the goods, whichever comes first.

You are obliged to return the goods immediately and at the latest within fourteen days from the date you informed us about the cancellation of the purchase. To comply with that deadline, the returned goods have to be sent within that period. You are responsible for the return delivery costs of the goods. You are responsible for a value loss of the goods only, if this occurs due to a use of the goods which exceeds normal handling of the goods to observe their nature, properties and function.


Do you still have questions about the return process? Use our contact form or call us at
+49 6130/9119 19. We are happy to assist you!