Return Policy

WARRANTY POLICY

Two-Year Warranty

All LA SIESTA products come with a two-year warranty and are guaranteed to be free of defect in materials and workmanship. We will gladly replace any LA SIESTA product with a manufacturing defect within two years of original purchase.

LA SIESTA products are designed to withstand normal outdoor and recreational use. To prevent premature weathering, we recommend indoor storage for our products when not in active use. We do not warranty against normal wear and tear. Fading and weathering due to prolonged exposure to sun, rain, snow and heavy humidity, is not covered by our warranty. We do not warranty against rot, mold, mildew or damage from improper storage, maintenance, installation, or modification.

Returns Under Warranty

Returns under warranty are accepted only after issuance of a return authorization that can be obtained by emailing support(at)lasiesta.com or by calling us at 786-401-1138. All warranty returns must be accompanied by an original receipt or proof of purchase. Please be prepared to email us photos of any defects.

SHIPPING TERMS

Shipping Cost

Free shipping on all orders to the Contiguous United States (excludes Alaska, Hawaii and U.S. Territories).

Shipping Method

FedEx Ground

Order Processing and Transit Times

All orders placed by 12 PM Eastern time Monday-Friday will be processed and shipped that same day. Orders placed after the daily cut-off, or on weekends/ holidays, will be processed and shipped on the next business day.

Delivery times will vary depending on where you live. For a general idea of transit times, please refer to the FedEx Coverage map below:

Tracking Your Order

Once your order has shipped, you'll receive a shipment notification email with tracking info within 24 hours. For most orders, tracking info is sent 24-48 hours after you place your order. If you have not received your tracking information please email support(at)lasiesta.com or give us a call at 786-401-1138.

Shipping Internationally or to Non-Contiguous U.S. States and Territories

Currently, we do not offer shipping to addresses outside the contiguous U.S. for orders placed through our website. If you'd like to inquire about delivery to a region not currently offered through our website, please email support(at)lasiesta.com.